CONTACT CENTER SERVICES NC II Qualification consists of competencies that a person must achieve to interact with customers to provide information about products and services. It also covers handling of customer’s complaints, inbound customer service, order taking and inquiry response handling, and outbound telemarketing.
A person who has achieved this Qualification is competent to be:
Inbound/Outbound Contact Center Service Agent, including entry-level positions for:
- Inbound
Sales
Customer Service
Technical Support
IT Helpdesk
- Outbound
Sales
Survey
Collection